Sales terms and conditions

Welcome to the Florian e-shop

Through the on line e-shop you will be able to purchase the Florian branded products of the historic Venetian Cafè opened in 1720.
Each article on sale is accompanied by a photo, a short description and its price.
S.A.C.R.A. Srl reserves the right to amend the conditions of sale at any moment. Any changes to the sales conditions will be effective from the time they appear on the site and will be applied exclusively to sales concluded after their publication.
For further information or comments, please call +39 41 5220727 or send an e-mail to the following

Please read the conditions of sale below carefully before proceeding with your purchase.


The Florian e-shop offers you a selection of the products available at the Caffè Florian in Venice. The offers on our site are valid for the period that they are posted on-line.


The unit price shown beside each article includes taxes. For countries outside the European Community, taxes will be deduced at the check-out, when indicating the invoice address. Prices are quoted in Euro. Shipping fees are indicated separately . For further information, please see “Shipping Fees”. Prices do not include customs duties (where applicable).


Shipping fees are indicated in the "Order Review" section and charged as follows:

  1. ITALY: for purchases up to 58 euros, shipping fees are 9 euros – no shipping charges for purchases over 59 euros
  2. EUROPE: for purchases up to 88 euros, shipping fees are 15 euros – no shipping charges for purchases over 89 euros
  3. REST OF THE WORLD: shipping fees are calculated depending on the delivery address– no shipping charges for purchases over 300 euros

For payments made via credit card, the latter will be charged with the amount due and shipment carried out prior to receiving consent.


Payment may be effectuated using one of the following methods:

CREDIT CARD: To ensure maximum security during data transmission, S.A.C.R.A. Srl has chosen the GestPay service by Banca Sella.
This service uses the SSL3 (Secure Socket Layer 3) encrypted data transmission system, with a 128-bit Triple Des algorithm, the highest security standard for transmission of sensitive data by internet.
Credit card data are processed solely by Banca Sella in order to carry out the control procedures necessary for on-line payment to be authorized.
Nobody, including S.A.C.R.A. Srl, has access to your credit card data.
S.A.C.R.A. Srl will only handle the data necessary for the products to be sent to the desired destination.
BANK TRANSFER: when giving instructions for the transfer, please specify the reference number shown in the Order Review as the reason for the transfer.
Quoting this reference number enables us to trace the funds you have transferred quickly and to process your order in the shortest possible time
The coordinates for bank transfers may be found on your Order Review.
S.A.C.R.A. Srl
Bank Address SAN MARCO 3566/B – 30124 VENEZIA - ITALY
Bank Account # 000000296666
Abi 02008
Cab 02017
Cin Q
Iban code IT46Q0200802017000000296666
Swift code UNCRITM1VF2


Should an article be temporarily out of stock, we contact you promptly by e-mail or by telephone to inform you that the product is temporarily unavailable. You may choose one of the following courses of action:

    • postpone the shipment until new stock arrives;
    • replace the article with another article;
    • if you have ordered more than one article, send a partial shipment with the articles that are available; in this event we will refund you the cost of any articles not shipped.


In order to provide our customers with a reliable and rapid shipping service, Florian e-shop uses UPS couriers.
Goods are shipped within 10 working days from your order confirmation. Delivery time may change, depending on destination.
The information required in the order form should be as detailed as possible in order to avoid shipping delays and/or delayed receipt of the goods.
Florian e-shop guarantees that your purchases are delivered to UPS in perfect condition and that all possible precautions have been taken to ensure that they remain intact.
For some items, such as fragrances and spirits, there are some shipping restrictions, depending on destination:

  • fragrances can be shipped and delivered only to the following countries: Italy, France, Germany, Belgium, Denmark, Luxembourg, Netherlands, Austria, UK, Spain, Greece, Czech Republic, Poland, Norway, Sweden, Switzerland, Portugal, Ireland, Finland, Hungary, Principality Of Monaco.
  • spirits can be shipped and delivered only to the following countries: Italy, France, Germany, Belgium, Denmark, Luxembourg, Netherlands, Austria, UK, Spain, Greece, Czech Republic, Poland, Norway, Sweden, Switzerland, Portugal, Ireland, Finland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Bulgaria, Romania

See the paragraph on “Shipping Fees” for shipping costs.


      To obtain access to the sales area you are required to register with Florian e-shop. The data you provide is protected and guaranteed under Italian Legislative Decree 196 of June 30 th , 2003 . When registering you will be given a login which you may use when making your next purchases in order to avoid re-entering your data, thus saving you time. If you wish to receive our e-mail newsletters and updates regarding our initiatives and special events, you may choose to join our mailing list in this section. You may register regardless of whether you are making a purchase. You may delete your name from our database at any time by sending an e-mail to this address:


    Regarding data of a personal nature acquired in connection with on-line transactions or registration with Florian e-shop, S.A.C.R.A. Srl, wishes to inform you that:
  • Personal data acquired is protected under Legislative Decree 196 of June 30 th , 2003 , the Italian personal data protection law;
  • Personal data that is collected or processed in any way has the sole purpose of carrying out the transaction and/or sending newsletters or other information regarding initiatives, special events and promotions organized by our company;
  • Supply of the data is therefore obligatory, otherwise we cannot carry out the transaction, nor can we send newsletters and/or other information regarding the initiatives, special events and promotions we organize;
  • We request the optional data with the sole aim of improving the quality of our service to you;
  • All data is handled on paper, electronically and/or on screen, and in any event employing methods and procedures that ensure security and confidentiality, complying in all aspects with current legislation;
  • The controller and manager of the processing of your personal data is S.A.C.R.A Srl - Castello 5453, 30122 Venice , Italy ;
  • In accordance with Article 7, paragraph 3, of Legislative Decree 196/2003, the data subject has the right to have his or her personal data updated, rectified, added to or erased. The data subject may also object to the information being used by writing to S.A.C.R.A. Srl . Castello 5453, 30122 Venice, Italy or by sending an e-mail to:
  • By filling in the order form and/or the registration form the buyer gives his or her consent to the processing and dissemination of his or her personal data for the purposes specified above.


Your right of withdrawal is ensured by Article 5 of Legislative Decree 185/1999.
This right must be exercised within fourteen working days of the receipt of the goods.
To return the goods, within this time you must send a letter by registered mail with acknowledgement of receipt to the following address:
S.A.C.R.A Srl
Caffè Florian On Line
Castello 5453
30122 Venezia - Italia
You may give notice that you are exercising your withdrawal right within the time limit specified above by e-mail, provided it is followed within the following 48 hours by letter delivered by registered mail with acknowledgement of receipt.
In your notice of withdrawal please specify how you wish your refund to be sent to you.
You are responsible for the cost of shipping the goods back to us.
The goods must be returned in an insured postage paid parcel; we shall not collect any cash on delivery or carriage unpaid parcels.
For the right of withdrawal to be exercised the goods must be returned intact and undamaged.
These withdrawal conditions are solely applicable to purchases made from Florian e-shop and do not apply to purchases made from any other outlet.


All the contracts entered into are to be taken as having been completed in Italy and are governed by Italian law.